Contact Us

You can contact UKGI via email at enquiries@UKGI.org.uk or you can use the Contact Form opposite.

Alternatively, correspondence can be sent to:

UK Government Investments Ltd.
1 Victoria Street
London
SW1H 0ET

You can also connect with us on LinkedIn:

Follow us on LinkedIn

Media contact information

Media enquiries

All media enquiries should be directed to Citigate Dewe Rogerson.

Email:

ukgi@citigatedr.co.uk

Telephone:
020 7638 9571

You can contact UKGI via the form below:

Alumni

All UKGI, Shareholder Executive and UKFI Alumni are invited to join the UKGI Alumni Group on LinkedIn.  Here we will share updates on the organisation, invite alumni to events and exchange information in a confidential environment. Please search UKGI Alumni on LinkedIn to request to join.

Complaints

We want to help you resolve your complaint as quickly as possible.

UKGI complaints procedure

The UKGI complaints procedure deals with complaints relating to your experience and interactions with UKGI and its staff.

Complaints relating to the conduct of staff and/or the decisions of bodies which we work with should be directed to the relevant body.

Our commitment

We take all complaints we receive very seriously. Complaints are recorded so that we can learn from them. We aim to resolve them informally whenever possible, but we will let you know who to get in touch with if you are still unhappy and want to take things further.

How to make a complaint

You can complain by writing to:

UK Government Investments Ltd.
1 Victoria Street,
London
SW1H 0ET

You can also email: enquiries@ukgi.org.uk, or you can use the form above.

You will need to explain what the problem is, what you’re looking for as a result, and whether this is an initial complaint or a follow-up to an earlier complaint. Any records of times and dates will also be useful. You will also need to give your full name and postal address.

Still not satisfied?

If you have gone through our complaints procedure and you are still not satisfied, then you can ask for the case to be referred to Mark Russell, UKGI’s Chief Executive Officer.

Should you remain dissatisfied, you can take the matter to the Parliamentary Commissioner for Administration – also known as the Ombudsman.

Complaints to the Ombudsman need to go through an MP. Your local Citizens’ Advice Bureau can give you the address of your MP. You can get more advice from the Ombudsman’s office at the following address:

Parliamentary Commissioner for Administration
Millbank Tower, Millbank
London SW1P 4QP

Tel: 0345 015 4033
Fax: 020 7217 4160